Privacy Policy

Information you give us:

• Account information, such as your email address, display name, and password when you register with email, or your name, email address, and profile picture when you sign in with Google.
• Content you provide to the Service, such as product addresses, screen recordings, images, documents, text instructions, and the videos and guides generated from them.
• Messages you send us, for example when you email our support address.

Information collected automatically:

• Usage and device information, such as the pages you visit, the features you use, your browser type, operating system, referring page, and approximate location derived from your IP address.
• Cookies and similar technologies, described in the Cookies and Analytics section below.

We use the information we collect to:

• Provide the Service, including creating your account, signing you in, and generating the videos, guides, and other output you request.
• Operate, maintain, secure, and debug the Service, and prevent fraud and abuse.
• Understand how the Service is used so we can improve it.
• Respond to your requests and send you service-related messages, such as account confirmation and password reset emails.
• Send you product news if you have agreed to receive it. You can opt out at any time.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use the content you upload to train AI models of our own.

To generate output, the content you provide is processed by Demoly's systems and may be sent to third-party AI model providers that perform tasks such as writing scripts, generating narration, and analysing images or footage. These providers process your content on our behalf to return results to you.

Please do not upload content that contains sensitive personal information, confidential data you are not permitted to share, or personal information about other people unless you have the right to share it.

We use cookies and similar technologies to keep you signed in, remember your preferences such as language, protect the Service, and measure how the website is used.

We use Google Analytics to understand traffic and usage. Google Analytics collects information such as the pages you visit and how you interact with them, using cookies set by Google. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out using the Google Analytics opt-out browser add-on.

You can block or delete cookies in your browser settings. If you block cookies that are needed to sign in, parts of the Service will not work.

We share information only as described below:

• Service providers that help us run the Service, such as cloud hosting, storage, content delivery and security, email delivery, analytics, sign-in, and AI model providers. They may use your information only to provide services to us.
• Google, when you choose to sign in with Google, under Google's own privacy policy.
• Legal and safety reasons, when we believe disclosure is required by law or needed to protect the rights, property, or safety of Demoly, our users, or others.
• Business transfers, if Demoly is involved in a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.
• With your consent or at your direction, such as when you share a generated video or guide.

We keep account information for as long as your account is active. We keep content you upload and output you generate until you delete it or close your account, after which we delete it or make it anonymous within a reasonable period, unless we need to keep it to comply with law, resolve disputes, or enforce our agreements. Backups may keep copies for a limited time before they are overwritten.

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong password and keep it to yourself.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where we rely on it. You can update your profile in your Demoly account settings, and you can make any other request by emailing [email protected]. We may need to verify your identity before acting on a request. If you are not satisfied with our response, you may complain to your local data protection authority.

We and our service providers may process information in countries other than the one where you live, including the United States. Where required, we use appropriate safeguards for these transfers.

The Service is not directed to children under 13, or under the minimum age required in your country, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page, and if the changes are significant we will give you additional notice, such as an email or a notice in the Service.

If you have questions about this Privacy Policy or how we handle your information, email us at [email protected].